Last updated: April 2026
LPA Planner (a protected trading name) provides independent town planning advice and support, specialising in enforcement matters, planning refusals, and appeal submissions.
LPA Planner does not provide in-person services, and any service provided is advisory only. LPA Planner provides guidance and recommendations based on the information you provide and relevant legislation, caselaw, and planning policy. LPA Planner does not guarantee a particular outcome from the advice provided or any submissions made on your behalf. LPA Planner does not provide legal advice, including advice on criminal matters such as planning offences.
LPA Planner carries out an initial assessment of all enquiries before confirming work. This initial assessment identifies the Scope of Work and costs and does not constitute substantive planning advice. Any work that is accepted by LPA Planner will have an LPA Reference Number (starting "LPA"), an Invoice Number, and a Scope of Work. The Scope of Work will be confirmed in writing, typically attached to the email accompanying your Invoice. Any relevant documents and payments will be requested at that time.
Payment of the Invoice constitutes acceptance of both the defined Scope of Work and the terms of the Invoice. Any work that is not agreed and paid for by the Invoice Deadline will be considered a cancellation of services (see section 5).
The day on which the requested documents and payments have been submitted and cleared is considered the date on which work begins. Any advice (e.g., a letter, report, or documents) will be provided within the timeframes agreed in the Scope of Work, starting from the date on which work begins.
You agree to provide true, accurate, and complete information to enable LPA Planner to give reliable advice. LPA Planner is not responsible for any delays or additional costs arising from inaccurate, incomplete, or late information provided by you.
Fees are determined on a case-by-case basis and will be confirmed in writing following the initial assessment, typically within the accompanying Invoice. All payments must be made against an issued Invoice and within the stated payment deadline. Any payment sent without an Invoice, or outside the stated deadline, does not constitute acceptance of work.
LPA Planner accepts payments by bank transfer, or by Apple Pay / card via PayPal, as explained on each Invoice. Fees are reviewed periodically and may change for new enquiries and instructions.
An Urgent Assessment charge may be applied where next-day response or work is requested. This is offered at LPA Planner’s discretion, and any additional fee and scope will be confirmed in writing before work begins.
You may cancel any instructed work at any time in writing by email. If you cancel before work begins, you will receive a refund (minus any bank charges or admin costs). If you cancel after work begins, fees will be charged proportionate to work completed at the point of cancellation (including admin time and any third-party costs).
Any cancellation of instructed work (including by non-payment or payment outside the stated deadline) will require a new enquiry, LPA Reference Number, Scope of Work, and Invoice. This results in new timeframes, including response times, invoice deadlines, and delivery deadlines for any agreed work.
Only accepted enquiries will be issued with an Invoice and corresponding LPA Reference Number. Where payment is sent without an Invoice, this does not indicate that work has been accepted. Any such payments may be returned (minus any bank charges or admin costs). If the sender cannot be identified, a refund cannot be guaranteed.
LPA Planner’s professional indemnity insurance provides cover up to £250,000 for claims arising from professional negligence. LPA Planner’s total liability to you will not exceed this amount in aggregate, to the extent permitted by law.
LPA Planner is not liable for any indirect or consequential losses, including those arising from delays in payment clearance, document submission, scope agreement, or missed statutory deadlines. Any communications provided during the initial assessment stage are for general information only and does not constitute substantive planning advice. LPA Planner accepts no liability for reliance on such communications.
LPA Planner is not responsible for delays or failures caused by circumstances beyond its reasonable control, including IT or communication failures, illness, or changes in legislation or planning policy.
Any written advice (including but not limited to letters, reports, or other documents) from LPA Planner is for the named client only. All LPA Planner materials (including website content and social media posts) are copyrighted material and must not be copied, distributed, or relied upon by any other party without written consent from LPA Planner. LPA Planner accepts no responsibility for unauthorised use.
LPA Planner handles personal data in accordance with the Privacy Policy.
These terms are governed by the laws of England and Wales, and any disputes shall be handled by the relevant authority in England and Wales.
LPA Planner's current contact details can be found on the Contact page.
